Answers, plainly given.
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What does Slohaven Transfer do?
Slohaven Transfer provides careful, owner-operated enclosed transport for furniture, antiques, original artwork, architectural pieces, and other important items, with clear communication and direct accountability from pickup to delivery.
Where are you based?
We are based in the Birmingham, Alabama area and serve customers throughout Alabama, the Southeast, and select interstate routes.
Do you handle interstate transport?
Yes. Slohaven Transfer maintains active USDOT and MC authority and is registered and insured for interstate transport.
Are you licensed and insured?
Yes. We maintain $1,000,000 in general liability, $1,000,000 in auto liability, and $100,000 in cargo coverage. USDOT #4565495 | MC #1815278.
Are you a full-service household moving company?
No. We are a specialty transport provider focused on selected pieces that need careful, accountable handling—not whole-house moves.
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What types of items do you transport?
We commonly transport furniture, antiques, estate pieces, original artwork, architectural pieces, designer and custom furniture, marketplace purchases, and retail or showroom deliveries. Select high-value or sensitive items are reviewed individually.
Do you transport antiques?
Yes. We use enclosed equipment, protective handling, careful loading, and securement to reduce risk during transport.
Do you offer white-glove delivery?
Yes, when appropriate. Service may include blanket wrapping, enclosed transport, room-of-choice placement, careful unloading, and direct communication.
Do you do full household moves?
No. Slohaven does not provide whole-house moves. We specialize in selected furniture, antiques, artwork, and other important pieces.
Do you move pianos, safes, hot tubs, or machinery?
Some specialized items may be outside our equipment or service scope. Send the details and we will confirm whether we are the right fit.
Do you provide packing services?
We provide protective handling, blankets, securement, and careful loading. Full packing, crating, or custom packaging may require additional planning or a third-party provider.
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Do you list prices online?
No. Every job is quoted individually based on pickup and delivery locations, distance, item size and weight, quantity, access, labor, timing, and special-handling requirements.
How do I get a quote?
Use our quote form and provide the pickup and delivery locations, item details, photos, access information, and preferred timing. More complete information helps us quote accurately.
Do you require a deposit?
Some interstate, long-distance, or high-value jobs require a deposit to reserve scheduling. Any deposit will be explained before booking.
When is payment due?
Payment terms are included with your quote and may vary by job or approved invoice arrangement.
What payment methods do you accept?
Available online, invoice, payment-link, and approved in-person options will be confirmed during booking.
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Will I receive a pickup or delivery window?
Yes. We provide clear scheduling information and communicate directly about pickup and delivery timing.
Do you provide same-day or rush service?
It may be available depending on the route, schedule, and shipment details. Rush work is quoted individually.
Do I need to be present?
In most cases, an authorized person should be present at pickup and delivery. Special arrangements may be approved in advance.
Where can you pick up?
We can coordinate pickups from retail stores, showrooms, auction houses, estate sales, warehouses, businesses, and private sellers.
Can you deliver inside?
Yes, when included in the quote. Room-of-choice delivery, stairs, elevators, long carries, and difficult access must be disclosed before booking.
What if access is difficult?
Tell us about narrow driveways, low clearance, gates, gravel roads, steep hills, limited parking, stairs, or elevators so we can plan the proper equipment, labor, timing, and price.
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How are items protected?
We use enclosed transport, moving blankets, straps, securement, and careful loading appropriate to the item and shipment.
Is my item insured during transport?
Slohaven Transfer carries cargo insurance. Coverage details, limitations, and claims procedures depend on the shipment and circumstances. Please disclose high-value items before booking.
What should I do if an item is especially valuable or fragile?
Tell us before booking. It may require additional planning, documentation, packaging, or special handling.
Do you inspect items before transport?
When possible, we document condition at pickup and delivery. Please disclose existing damage, loose parts, glass, marble, fragile components, or previous repairs.
Are there items you will not transport?
Yes. We may decline illegal, hazardous, unsafe, improperly packaged, or out-of-scope items, and anything that cannot be safely loaded, secured, or delivered.
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Do you offer arbitration for interstate household-goods shipments?
For qualifying interstate household-goods shipments, Slohaven Transfer offers a neutral arbitration program in accordance with 49 U.S.C. § 14708. It applies to certain disputes involving loss or damage and certain additional charges billed after delivery.
Where can I find arbitration details?
Applicable shipping documents provide arbitration information for qualifying shipments. Customers may request additional information before goods are tendered for transport.
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How far in advance should I book?
Book as early as possible, particularly for interstate, long-distance, high-value, or time-sensitive shipments. Availability depends on route, equipment, and schedule.
What information do you need for a quote?
Please provide pickup and delivery locations, an item description, approximate dimensions and weight if known, photos, access details, preferred timing, and any special-handling concerns.
Can I send photos?
Yes. Photos are strongly encouraged and help us understand condition, size, access, and handling needs.
How do I contact Slohaven Transfer?
Use the website quote form, call 205-787-1996, or email info@slohaventransfer.com.